In the special occasion that your item(s) becomes eligible for a return they must be in original condition, with original packing, and must also be insured for the full value of the item(s).
If the return is approved within 30 days of purchase the customer is subjected to a 15% restocking fee as well as all delivering and returned transport charges.
Only after the restocking fee and transport charges have been deducted from the overall total then the customer will receive the remaining balance as their refund.