Shipping Info

Please note we only ship to contiguous locations within the United States and “Free Shipping” does not include Canada, Alaska, Puerto Rico, or Hawaii. Please call for a shipping quote if you want your item(s) shipped to one of the locations above.

  • All shipping and delivery dates are estimates, if you are needing an item that requires to be delivered by a particular date the customer must pay an additional guaranteed or expedited fee if available to their area.
  •  Free Shipping - restrictions may apply to the following:  
  • Residential, lift gate service, re delivery, guaranteed services, expedited services, inside delivery, white glove services are extra.  Beyond delivery points, Rural Areas, Islands, Restaurant, Bars, Convention Centers, Churches, Construction Sites, Malls, Military, Metropolitan areas, Farms, Amusement Parks, Fairs, Carnivals, Chautauqua’s, Mine Sites, Prisons, Schools, Mini Storage Facilities, Navy Pier, Sites with extensive security processes as well as Lane exceptions.(CT, DC, DE, FL, MA MD, ME, NC, NH, NJ, NY, PA, RI, SC, VA, VT, WV may have extra charges). 
  • Due to the rapid rate increases in Freight charges, you may see an additional charge in the lanes listed above. You will be notified if there are any extra charges for your approval or you may choose to cancel the order.
  • For shipments outside of the United States that require a broker it will be the customers responsibility to provide broker information as well as pay for all/any charges which include clearance of products, duty fees and etc. that accumulate after leaving the United States.
  • If the customer does not have a broker one can be provided by LM Treasures, however duty fees will still be the responsibility of the buyer.
Shipping via Freight
All LTL shipments will require a good contact phone number that can be used to set up delivery. If the shipping company can not get ahold of you at the time of delivery the customer will be responsible for any storage fees that accumulate. All freights also require someone to be available to sign and inspect the shipment.
  • Life gate will only get the shipment off the truck. Any other services required are extra and will be the customers responsibility.
  • Upon your shipment's arrival make sure to inform the driver to wait while you check for damage before you sign the “bill of lading”.
  • It is very difficult to make a claim for damages after you’ve signed the “bill of lading” FREE & CLEAR, insurance is only good if you spot damage before signing.
  • If the driver does not allow you to open the freight and there is no visible damage have driver note "possible concealed damage". 
  • If there is visible damaged to the outside of the box (Small holes, foot prints, discoloration, item detached from pallet,.) have the driver note “visible outer damage".
  • Proceed in opening the freight to confirm any further damages.
  • At this time, we ask for you to document all damages with photos.
  • If damages are beyond repair refuse the shipment and have driver note the shipment was damaged during transport.
  • Then notify us ASAP
    Limited Access
    What is a limited access charge?
    Limited access charges are added for two reasons.
    1. First, the location they need to get into is too small to maneuver around in with a full size 53′ van trailer. In this case the limited access charge is assessed because the carrier needs to use a smaller truck like a PUP or a straight truck.
    2. The second reason a carrier would charge this fee is when the location has a security restriction of some kind. For example, a military base, power plant, marine terminal, airport, Convention Centers, Amusement Parks, Camps, Carnivals, Fairs, Outdoor Flea Markets, Churches, Storage Facilities, Schools/Colleges, Farms/Ranches, Hotels, Motels & Resorts, Military Bases, Near Ocean, New York - Area's, Florida - Area's, etc.
    Limited access points often require extra transit times to service. This could be due to congestion around the location, the terminal only has trucks servicing areas specific days of the week, or for other reasons.

     Shipping via Standard Ground

    • Shipping Via UPS is free, however restrictions may apply to rural areas, islands, and some commercial locations. All items will be shipped with insurance and it will be up to the customer responsibility to contact us for any damages. In the case your item is received damaged, please take photos and keep all packing materials along with the damaged item for inspection. If you discard the packing materials we will NOT be able to file a claim. After we confirm the damage, we will provide a return label and ship a replacement if necessary.

    Tracking Shipments

    • All LTL shipments, once the item has been shipped the customer will receive a tracking email with photos of the shipment, a pro/tracking number, the shipping companies contact info, and receiving instructions.
    • Please make sure to go over all receiving instructions prior to delivery to insure a smooth receiving process.
    • Once shipped, all UPS shipments will have a tracking number that will be emailed to the customer which can be tracked on the UPS home page. 

    Packaging 

    • We take pride in our products. As a result, all items are inspected before packaging and are packed with the utmost care to make sure all our packages arrive safely. All our items are hand painted which makes each one slightly different and unique. If you would like to see the item you will be receiving please leave a note at check out, so we can get approval before shipping. Otherwise, the item will be shipped as it is placed.

    Damaged Claim Process

    • Upon your shipment's arrival make sure to inform the driver to wait while you check for damage before you sign the “bill of lading”.
    • It is very difficult to make a claim for damages after you’ve signed the “bill of lading”, insurance is only good if you spot damage before signing.
    • If the driver does not allow you to open the freight and there is no visible damage have driver note "possible concealed damage". 
    • If there is visible damaged to the outside of the box (Small holes, foot prints, discoloration, item detached from pallet,.) have the driver note “visible outer damage".
    • Proceed in opening the freight to confirm any further damages.
    • At this time, we ask for you to document all damages with photos.
    • If damages are beyond repair refuse the shipment and have driver note the shipment was damaged during transport.
    • Then notify us ASAP
    • Smaller items shipped via UPS please take photos and keep all packing materials along with the damaged item for inspection. If you discard the packing materials we will NOT be able to file a claim. After we confirm the damage, we will provide a return label and ship a replacement if necessary.

    If you run into difficulties, or you have questions about your order, e-mail us your phone number, a convenient time to call, what the issue is and one of our representatives will get back to you. We hope you enjoy our web site. If you live in the Southern California area you can visit our showroom in Fontana by appointment. Call us at 626-252-7354 or Email us at: sales@lmtreasures.com